Shipping policy

Shipping Policy

Thank you for shopping with The Crazy Bear Co.

We are committed to carefully packaging and securely shipping every order so it arrives safely.

Processing Time

Most in-stock orders are processed within 1–3 business days after payment has been received.

Orders placed on weekends or holidays will be processed on the next business day.

Certain handcrafted, custom, or special-order items may require additional processing time. If an item requires additional time, we will notify you promptly.

Shipping Methods

We primarily ship using UPS, although we may occasionally use USPS or another carrier when appropriate.

Shipping options and estimated delivery times are displayed during checkout.

Shipping Insurance

Every shipment is carefully packaged.

Orders containing high-value merchandise may be shipped with:

Full insurance
Adult signature confirmation
Secure packaging
Tracking information

These measures help protect both our customers and our artwork during transit.

Estimated Delivery Times

Estimated delivery dates provided during checkout are estimates only and are not guaranteed.

Delivery delays caused by weather, carrier disruptions, customs processing, natural disasters, or other events beyond our control are not the responsibility of The Crazy Bear Co.

International Shipping

We proudly ship to many international destinations.

International customers are responsible for any applicable customs duties, import taxes, VAT, brokerage fees, or other government charges imposed by their country.

Delivery times for international orders vary depending on destination and customs clearance.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Orders returned due to an incorrect or incomplete address may require additional shipping charges before being reshipped.

Lost or Damaged Packages

If your package arrives damaged or appears to have been lost during shipment, please contact us within 48 hours of the delivery date or expected delivery date.

Please include photographs of any damaged packaging and merchandise so we can begin a claim with the shipping carrier if necessary.